Instructions for product returns and exchanges

1. This product belongs to personal [hygiene products] and [food]. Once opened, returns cannot be provided.  

2. The official website provides a seven-day free appreciation period for this product ( including holidays ) . Only products with unopened outer boxes can apply for returns or exchanges.

3. The returned goods must be in brand new condition and fully packaged. If the goods are incomplete or damaged upon return due to improper packaging, it is equivalent to the value of the goods being damaged, and returns and exchanges will not be possible.

4. To handle the return or exchange of goods, please go to the official shopping cart to return the goods within seven days after receiving the goods. If you are unable to return the goods, please send a letter to customer service, and we will have a dedicated person to serve you.

5. To protect your shopping rights, please video the entire unboxing process; if there are new product defects or other problems, please report it to customer service and provide the video file to help confirm that it is a defect in the product itself or a shipping problem.

Return/Refund Procedure  

1. Please go to "Member Center → Order Cancellation/Return/Exchange", after confirming the goods you want to cancel or return, click the "Order Cancel" or "I Want to Return" button, and the relevant matters will be handled for you immediately. If the If an order cannot be "Cancel Order" or "I Want to Return" online, please click "Contact Us" in the after-sales service and a customer service staff will serve you.
2. We remind you that when applying for a return, please be sure to place the complete products, accessories, gifts and packaging boxes you ordered in the original outer packaging box, return the goods to their original condition, obtain a signature from the person who collects the return, and keep the receipt to Until a refund is received to facilitate subsequent returns and exchanges.
3. Refund method: Only orders placed in the official website shopping cart www.shopping.ego-dpn.com can return goods. After the company confirms that the return is completed, the refund will be made to the designated account filled in by the customer within 7-10 days.
4. Overseas orderers, if you have any after-sales service needs, please contact us and our customer service staff will serve you.

Shipping service：

1. For overseas orders, please contact the customer service specialist (official Facebook [Delay Club] https://www.facebook.com/dpng9trainer /LINE [@dpng9])

2. The actual delivery date, return and exchange date of the product shall be subject to the display on the shopping platform. If any product is delayed in shipment, we will send you a separate email notification.

3. The product shipping time takes about 7 to 10 working days. ※If it is a pre-ordered product, the delivery date will be announced on the following single-day website.

4. After the company receives your order, if you fail to complete the normal payment within 1 day after placing the order, the order shall be deemed to be invalid. Please place a new order according to your needs.

5.If you have not received the goods immediately after receiving the order for more than 1 week after receiving the order for the shipped goods, in order to protect your rights and interests, the company may cancel the order and ask the customer to place a new order. ※If consumers order goods twice (inclusive) and fail to pick up the goods within the period, they will be blacklisted.